Technical Support Channels
A Sixty–Minute Response Guarantee
Every help request you submit to us will be responded to within maximum one hour. If for any reason whatsoever your trouble ticket or email requires further assistance from a sysadmin, we will without delay forward it and leave a note to let you know that your case is being examined. If you take advantage of the Managed Servers package, any of the server administration services included there will be executed at a time that suits you.
An Outstanding Customer Service
- We’ll be online for you 24/7/365 to answer any inquiries that you may have related to our Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. In case you also require support handling server administration tasks, take a look at our Managed Servers package, which includes backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as software installation and problem troubleshooting procedures.
A User–Friendly Help Area
Every dedicated server is fitted out with our free–of–cost Hosting Control Panel, which sports a circumstantial knowledge base and a selection of educational video tutorials. Whenever you need help while working with the Hosting Control Panel, just push the Videos or Help buttons situated in the upper right corner.