24/7 Customer Support in Cloud Hosting
We provide 24/7 billing, customer and technical support for all of our cloud hosting. Even if you aren't our client yet and you have questions, we can give you a hand in a timely manner and give you the needed information, to give you the choice to make the best decision when you obtain your new web hosting account. We're available twenty-four seven, including holidays and weekends, and we offer various ways of communication to contact us - phone, live chat, e-mail messages and support tickets. For your convenience, we now have a couple of telephone numbers all over the world, so you will be able to call the one which is closer to you. The max response time for your e-mail messages and your tickets is one hour. The regular response time is around 15-20 min, which means that you can forget all about waiting for several days to get assistance for any task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated servers that we offer come with 24/7 customer and tech support, so no matter what problem you experience, you will be able to contact us and we will help you straight away. The guaranteed response time for any email message or trouble ticket that you open through your Hepsia website hosting Control Panel is only one hour; typically the reply time hardly ever is more than 20 min. Furthermore, we have phone support with a couple of local numbers around the globe as well as a live chat, so that you'll be able to get in touch with us and receive additional details about our services even if you don't have an account yet. We're able to assist you with any kind of question or an issue you may have - payment methods, package features, email setup, hosting account settings, etcetera. If you employ our services, you won't ever have a scenario where you need to wait for a few days to get an issue resolved like you'll need to do with various other service providers.
24/7 Customer Support in VPS Servers
In case you buy a VPS server through us, you can use several different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find several local telephone numbers in the United States of America, the United Kingdom and Australia plus a live chat service. If you are an active customer and you want assistance with some technical issue that requires longer time to analyze or resolve, you are able to open a ticket through your billing account or you can send an email and we'll take care of the issue and send you a reply within one hour. The response time is warranted 24/7, including weekends and holidays, but for the vast majority of issues it takes less than 30 mins to get support. The support service covers your VPS and all of the pre-installed software it features, so if you'd like to have help with third-party software, you can check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
If you aquire a dedicated server through our company, you can contact us at any time using several channels and the max time that you'll need to wait for an answer is approximately 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is available 24/7 no matter if it is a weekend or a holiday and we will assist you with anything relevant to the applications which are pre-installed on the server. To get in touch with us about a tech matter, you are able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an email message. In case you have any common questions or you would like to find out about our hosting solutions before you order, you can employ our live chat or you could call one of the local phone numbers that we have in different countries worldwide. When you're looking for assistance with third-party software that you cannot set up or operate effectively, you will be able to add the Managed Services upgrade to your plan and our system administrators will assist you.