If you've ever had a cloud hosting account before or you've dealt with any kind of online service, you are probably aware from personal experience that for some things it is better to speak with a live person on the phone rather than exchange support tickets or e-mail messages. In order to find out more about a particular service before you purchase it or if something small-scale needs to be done, for instance, it is much easier and quicker to do it real-time. If you can seek the advice of representatives by phone, it's also very likely that you're dealing with an actual website hosting provider, not a reseller. The type of support that you can get over the telephone differs between different companies - from general issues to professional tech support. Usually most of the suppliers offer pre-sales assistance and 1st level telephone support, while more complex technical matters are resolved via electronic mail or tickets.

Phone Support in Cloud Hosting

In case you choose to purchase one of our cloud hosting, you will be able to connect with our customer support crew via phone for 14 hrs a day. We will help you choose the ideal plan for your sites because we are aware that it is better to discuss this kind of matters with a live person. In case you already own an account, we can assist you with your sales/billing questions and general matters, even with some technical troubles that do not require a lot of time or escalation to an administrator as it'll be more convenient to open a ticket for time-consuming problems and have all the correspondence in one place. We have phone numbers in the United States of America, the United Kingdom and Australia, so you are able to call the one you prefer and speak with one of our representatives.

Phone Support in Semi-dedicated Servers

Any time you want more information regarding the semi-dedicated servers that we provide, you have the option to call any of the three support lines that we have across the globe - in the United States of America, the UK and Australia. In this way, you're able to check in advance if our solutions will be appropriate for your sites. In case you are already our customer and you've got a semi-dedicated account, you have the option to contact us over the phone for 14 hours a day about any billing or basic issues. For entirely technical troubles you will have to employ our ticketing system so as to communicate with our tech support since sometroubles just need longer time to be resolved, but we can assist you over the phone with a lot of minor technical problems as well, saving you efforts and time.