One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max response time for any trouble ticket that you post or any e-mail that you write is only sixty minutes, even if you contact us on weekends and legal holidays. Regardless of the nature of your issue or enquiry, we will lend you a helping hand momentarily and will supply you with the required information to troubleshoot any problem with your websites. The actual reaction time commonly doesn’t surpass fifteen to twenty minutes, which implies that you can forget about waiting around for hours and hours on end to get an issue fixed or what’s even worse than that – waiting a whole day only to receive a response that more info is necessary whilst nothing is solved. We’ll give you assistance in a jiffy merely because we are aware of precisely how priceless time can be in the dynamic digital space. The 60-minute response guarantee applies to any technical or billing query that you may have with regards to our cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take advantage of our astonishingly fast support services. You’ll obtain a response to any ticket submitted from the hosting Control Panel or email sent to our customer and technical support team in less than 1 hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. Often, it takes significantly less time to investigate and solve a problem. We’ll give you more info if the solution entails something that should be done on your end. In case you get in touch with us during weekends or official holidays, the response time will be precisely the same and because of the fact that our support team will be at your service 7 days a week, you will get timely assistance for virtually any billing, general or technical issue regardless of the hour at which you contact us.